GetGotGrub Privacy Policy

Welcome to GetGotGrub! GetGotGrub is a U.S based company offering an internet-based service (the “GetGotGrub Service”) that allows restaurants (“sellers”) to upload their menus to the website and allow consumers (“buyers”) in the United States to order their food for pickup or delivery. This Privacy Policy applies to the GetGotGrub Service, operated by Gnupon Merchant Services. and its subsidiaries (collectively, “GetGotGrub”), and located at (and other regional URLs).

This Privacy Policy describes how GetGotGrub collects and uses the information we obtain when you use the GetGotGrub Service. It also describes the choices available to you regarding our use of your Personal Information and how you can access and manage that information.  Your acceptance of this Privacy Policy includes your consent to our use of cookies and other similar technologies as described in this document.

To note, our site may include links to other web sites whose privacy practices may differ from those of GetGotGrub. Because the use of your information is governed by their privacy policies, we encourage you to read each policy carefully. We are not responsible for the policies or practices of any third party website or service.

Information We Collect

Information You Provide to Us. “Personal Information” means information that alone or in combination with other information may be used to readily identify, contact, or locate you. The Personal Information we collect will be different depending on your activities on the GetGotGrub Service. For example, to register as a seller on our service, we will collect your name and email address. If you register using a sign-in service or a social media platform such as Facebook, we will collect the information needed to authenticate your account and any other information the platform provides in that process. If you make a purchase through the GetGotGrub Service, we will collect your name, phone number, email address, physical address and payment information such as credit card number and billing address if supplied.

Automated Technologies. “Site Information” means information received and recorded on our server logs from your browser, including your IP address, browser type, the date and time of the use, the pages you visit, the page you came from and go to when leaving the GetGotGrub Service, your operating system and information about your mobile device. We may combine this automatically collected log information with other information we collect about you. In addition, we also automatically collect Site Information when you access or use the GetGotGrub Service. We (and our vendors) collect that information using cookies, pixel tags, web beacons, embedded web links, and similar technologies. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our service may be limited.

GetGotGrub and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We also use cookies for our shopping cart, to remember users’ settings (e.g. language preference), for authentication and other similar services. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our service may be limited.

GetGotGrub Tools. “Performance Information” means the information we collect through certain tools that we provide to our sellers. Where a seller requests the use of a particular tool (e.g. an advertising analytics tool for use with ad platforms), then GetGotGrub will collect additional data based on the operation of that tool (e.g. advertising conversion information from the applicable ad platform).

Blog. The GetGotGrub Service may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets. The GetGotGrub Service may include social media features, such as the Facebook like button and share buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the features to function properly. Certain social media features are hosted by the applicable provider (e.g. Facebook). Your interactions with these features are governed by the privacy policy of the company providing the features.

How We Use Your Information

In general, we use Personal Information to provide the GetGotGrub Service to you, including, to establish and administer your account, to fulfil your order and send you an order confirmation, to pay you any royalties earned and to respond to customer service requests.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at You may not opt-out of the transactional emails GetGotGrub sends in connection with your use of the GetGotGrub Service (e.g. email notification of individual account activity, such as status of an order, or broader account notifications such as changes to GetGotGrub’s policies).

We may partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests.

We use Performance Information to analyze and better understand the characteristics of successful offerings and campaigns and to improve the performance of our sellers and the overall GetGotGrub Service.

GetGotGrub does not collect Personal Information about your online activities over time, across different web sites. Accordingly, GetGotGrub does not currently respond to “do not track” browser requests.

Information Sharing

We will share information we collect, including your Personal Information, as needed to provide the GetGotGrub Service to you. We will also share your Personal Information with your permission. Otherwise, we do not rent, sell or share your Personal Information with third parties and specifically will not share your Personal Information for their direct marketing purposes without your consent.

Sellers. We may share aggregated, anonymized Site Information, Performance Information or other information with our sellers to help them improve their performance through the GetGotGrub Services. We will not share Personal Information with our sellers without your express consent.

Vendors and Service Providers. To provide you with the GetGotGrub Service, we share information, including Personal Information, with third-party vendors and service providers. For example, we provide Personal Information to companies that help us with our business activities, such as marketing, payment processing and fulfilment. We will use reasonable efforts to ensure those companies use your Personal Information only as necessary.

As Required by Law and Similar Disclosures. In certain situations, GetGotGrub may be required to disclose personal data in response to lawful requests by public authorities, including meeting law enforcement requirements. We may access, preserve, and disclose your Personal Information and content if we believe doing so is required or appropriate to comply with law enforcement requests, such as a court order or subpoena, bankruptcy proceedings, or similar legal process or when we believe in good faith that disclosure is necessary to protect our rights or the rights of others. Specifically, we may disclose your information to a complainant who alleges that your activities have violated their rights or policies (e.g. where your listing or advertisement is the subject of an investigation). We may also disclose your information where you have alleged violation of your rights by another party.

Merger, Sale or Other Asset Transfers. If GetGotGrub is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.

We may also disclose your personal information to any other third party with your prior consent.

Manage Your Information

Upon request, GetGotGrub will provide you with information about whether we hold any of your personal information. If you would like to update or modify any Personal Information you have provided to us, you can do so by contacting us. For your protection, we will require some proof of your identity to obtain any Personal Information hosted on our site. Additionally, you may deactivate your account by contacting us. At your request, we will remove your Personal Information, provided we have no outstanding business or other obligation requiring such information. We will respond to your request within a reasonable timeframe.

Children's Privacy

We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age without parental consent, and no part of the GetGotGrub Service is directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


The security of your Personal Information is important to us and we take reasonable steps to ensure that it is treated accordingly. However, we cannot ensure the security of any information provided to us. We do not accept liability for unintentional disclosure.

You agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the GetGotGrub Service. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on the GetGotGrub Service or by sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (ie, to withdraw your consent from receiving electronic notice), please notify us at When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at

California Consumer Privacy Act Privacy Policy

Information for California Residents - California Consumers’ Rights and Choices

If you are a California resident, California law permits you to request information regarding the:

  1. Categories of Personal Information (as defined by applicable California law) collected, sold or disclosed by us;
  2. Purposes for which categories of Personal Information collected by us are used;
  3. Sources of information from which we collect Personal Information; and
  4. Specific pieces of Personal Information we have collected about you.

In addition, if you are a California resident you may:

  1. Opt-out of the sale or disclosure of your Personal Information, in some circumstances;
  2. Opt-out of receiving marketing communications from us; however, you may still receive administrative communications regarding the Services;
  3. Opt-in to certain financial incentive programs we may offer related to the collection, sale, or deletion of your Personal Information; and
  4. Request deletion of your Personal Information by us and our service providers, in some circumstances.

Collection of Personal Information from California Residents.

Categories of personal information we may have collected from California residents in the past 12 months: Identifiers, Commercial Information, Internet/Electronic Activity, Inferences

Categories of sources from which we may obtain your “Identifiers, Commercial Information, Internet/Electronic Activity, Inferences”: Described in Section 1.

The purposes for collecting your “Identifiers, Commercial Information, Internet/Electronic Activity, Inferences” include: to register you as a new seller or buyer, process and deliver your order, manage payments, fees and charges, collect and recover money owed to us, manage our relationship with you, notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey, enable you to partake in a prize draw or competition, administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data), deliver relevant website content and advertisements to you, measure or understand the effectiveness of the advertising we serve to you, use data analytics to improve our website, products/services, marketing, customer relationships and experiences, and make suggestions and recommendations to you about goods or services that may be of interest to you

Categories of third parties we may sell your personal information to: We do not sell personal information to third parties.

Categories of third parties we may otherwise share your personal information with Advertising networks, Internet service providers, data analytics providers, Operating systems and platforms, Third-Party Sellers, Payment Processors, Fulfillment Vendors

You may also make those requests by calling 805-738-8899.

Please be aware that we do not accept or process requests through other means (e.g., via fax, social media, email addresses, etc.).

When you make a request, we may ask you to provide verifying information, such as your name, email, or phone number. We will review the information provided and may request additional information via email or other means to ensure we are interacting with the correct individual. Please also be aware that making any such request does not ensure complete or comprehensive removal or deletion of Personal Information or content you may have posted, and there may be circumstances in which the law does not require or allow us to fulfil your request.

Children. Our Services are not directed to children, and we do not knowingly collect Personal Information from children under the age of 16. If you learn that a child has provided us with Personal Information, then you may contact us as indicated above.

Do Not Track. Gnupon Merchant Services does not currently take steps to respond to browsers’ “Do Not Track” signals as no uniform standard to respond to such signals has been developed at this time.

Notification of Privacy Policy Changes

GetGotGrub may periodically make changes to this Privacy Policy that will be posted on our website ( or communicated to you through other reasonable means (e.g. email or mobile alerts). We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information:

Gnupon Merchant Services
5016 Chesebro Road #210
Agoura Hills, CA 91301

Updated on January 1, 2020